Shipping and returns
Shipping and Returns
Shipping
Netherlands
€ 8.95 per order. Delivery time 1 to 2 working days. Free for orders over € 100
Belgium
€ 12 per order. Delivery time 1 to 2 working days. Free for orders over € 100
Andorra
Austria
Belgium
Bulgaria
Czech Republic
Denmark
Duitsland
Estonia
France
Gibraltar
Greece
Holy See (Vatican City State)
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Poland
Portugal
€ 20 per order. Delivery time 4 to 7 working days. Free for orders over € 200
Faroe Islands
Finland
Slovenia
Sweden
€ 25 per order. Delivery time 4 to 7 working days. Free for orders over € 200
USA
Brazil
Oceania
€ 29 per order. Delivery time 8 - 14 working days.
United Kingdom
Switserland
All other countries in Europe
Caribean
Asia
Africa
Central America
South America
€ 30 per order. Delivery time 8 - 14 working days.
Outside Europe
€ 12 - € 25 per order. Delivery time 8 - 14 working days.
All shipments are sent via PostNL – fast and professional. Not at home? PostNL will make 3 additional delivery attempts. After 3 attempts, your parcel can be collected from a nearby pickup point. You will receive a notification in your mailbox.
Returns
If you are not satisfied with your purchase, you can always return it within 14 days of receipt (this period starts the day after delivery), provided it is unworn and in its original packaging (if reasonably possible). Trying on is of course allowed.
Please read the following return instructions carefully.
If you would like to exchange your item for another model, simply reorder it at www.mistermask.nl. This way you will receive the correct mask as quickly as possible.
The item you wish to return should, if reasonably possible, be complete and neatly packed in undamaged packaging. Please include the invoice (or a copy), otherwise we cannot identify the sender!
You can withdraw your purchase by clearly notifying us of your decision. This can be done by phone, by email, or by returning the product with a clear statement that you wish to withdraw. You can also use the European model withdrawal form, which can be found in the appendix of our general terms and conditions.
We kindly ask (not required) that you state the reason for return on the invoice. Return shipping costs are not reimbursed, which helps us keep shipping prices low. After notifying us of your withdrawal, you have 14 days to return the products. You will receive your full purchase amount (including shipping) as soon as possible, but no later than 14 days after your withdrawal.
Please include a note with your name, address, order number and bank account details.
Return products to:
MisterMask.nl
Kanaaldijk-Noord 111
Defective, incomplete or incorrect product(s)?
Our apologies that this slipped through our quality control! To assist you as best as possible, please email us within 14 days of purchase at [email protected]. Include your order number and a description of the issue (for defects, please attach a clear photo).
